The Creative Process

Broken Down Into FAQ

Graphic Design

What will my design cost?

For the most current pricing, refer to the services storefront. While we understand that your budget may not align with our pricing, we do not offer payment plans or allow negotiation. All payment is required in full prior to the start of the project.

What's the turnaround time for design orders?

Please allow for 3-5 business days. Most projects can be completed in quicker time frame, but as the volume of orders fluctuates, more time may be necessary to ensure quality work for all those concerned.

Can I receive my design quicker than that?

Yes. In the event you are in a rush, you can receive your design in 24 hours for an additional $100 or 12 hours or less for an additional $200.

How do I communicate my ideas to you?

After ordering, we will send a “getting to know your project” questionnaire, wherein we will nail down your specific needs. If necessary, an in-person or over-the-phone consultation is available.

What file types will I receive?

Unless otherwise specified, you will receive a combination of image files, some with white or colored backgrounds and one with a transparent background. These could be in .jpg, .png or .pdf format, depending on the application.

Can I have the design project file?

You are welcome to purchase the editable project file (.psd, .ai etc.) for an additional 100% of your order total.

Can I have my design printed?

You most certainly can! We are a one-stop shop, capable of handling your printing needs. Let us know what all you need done, be it business cards, flyers, shirts or anything of the like and we can quote you – or at the very least, point you in the right direction!

Will the design be my property?

While you will have the right to use the original design(s) for your personal or commercial endeavors, iamM3 retains the rights to all created works – similar to how record labels “lease” music to radio stations and streaming services but retain ownership.

What happens if I'm not satisfied with the design?

It happens! We are concerned with providing work that you are proud of. As such, every purchase is allotted 3 complimentary revisions.

What happens if I'm still not satisfied?

You are more than welcome to purchase additional revisions for $25 each. We understand that this may be unappealing, but we are diligent in our work and the more time we allot to a project after completion, the more difficult it is to tend to the needs of other clients.

Can I receive a refund?

Unfortunately, you cannot. Services rendered are worthy of compensation. We have a strict no refunds policy. Our time is valuable and while not everyone has ulterior motives, there are people who are untruthful about dissatisfaction in order to receive free work.

Can I hire iamM3 on a recurring basis?

If you find that you will need design work on a consistent basis, we can work out a monthly subscription-style deal that will serve both parties well. Depending on the volume of work needed, benefits could very well include FREE physical prints and UNLIMITED revisions.

Web Design

What will my website project cost?

For the most current pricing, refer to the services storefront. While we understand that your budget may not align with our pricing, we do not offer payment plans or allow negotiation. All payment is required in full prior to the start of the project.

What's the turnaround time for web design orders?

The time frame for web design varies depending on the number of page layouts needed and the complexity of said pages. Until we know the down and dirty details, we cannot rightly ascertain a solid time frame. If after discussing your needs, we give you a turnaround time that is unsatisfactory, we can decide on a more satisfactory one in order to meet your deadlines. If this deadline is inordinately pressing, an appropriate rush fee will be assessed.

How do I communicate my ideas to you?

After ordering, we will send a “getting to know your project” questionnaire, wherein we will nail down your specific needs. We will also have an in-person or over-the-phone consultation to break down the preliminary navigation menu – which is the skeleton of your website. After that is narrowed down, work can begin!

How involved can I be during the project?

During the web design process, you are our co-pilot! You are welcome to bounce ideas back and forth with us. After each day of working on your site, we will send you a progress report, that you may review the new changes and provide any necessary critiques. We hope, however that you would trust us with certain aspects of the job, but as they say in business: “The customer is always right!”

Are site graphics extra?

Depending on the sort of website you are looking to build, website banners, product images and things of the like may be required. All of these graphics are included in your overall cost. The only graphics that are extra are those you request as a part of your (social media) marketing campaign (i.e. flyers, promo pieces). Logo designs are not included in the web design cost.

What all will the launch campaign entail?

Free of charge, we will provide a couple of pointed strategies for the initial launch of your website – that you may receive maximum exposure. We will also recommend a strategy for maintaining and growing your audience. Recommendations, however are just that. You are free to do as you will!

What happens if I'm not satisfied with the design?

It happens! We are concerned with providing work that you are proud of. Being that websites have so many moving parts, you are entitled to make as many changes as you see fit for 3 days after delivery.

Can I receive a refund?

Unfortunately, you cannot. Services rendered are worthy of compensation. We have a strict no refunds policy. Our time is valuable and while not everyone has ulterior motives, there are people who are untruthful about dissatisfaction in order to receive free work.

Can I hire iamM3 on a recurring basis?

If you find that you will need website maintenance or design on a consistent basis, we can work out a deal that will serve both parties well.

Video Production

What services fall under the ``video production`` umbrella?

With the full range of iamM3’s creative offerings constantly expanding, here are some of our unique benefits: script development, set scouting, rental and setup, post-production editing and color grading, thumbnail graphics, and complimentary distribution.

What is script development?

Script Development: We turn your ideas, storyboards or napkin notes into an industry-formatted script.

What is set scouting?

Set Scouting, Rental and Setup: Some projects may call for a housed studio setting, which we can arrange – and some may call for scenes in the elements. In the event permits are required, we will research and provide as much information and paperwork as we can. Once on the set, inside or outside, the set will be lit accordingly.

What is post-production editing and color grading?

Post-Production Editing & Color Grading: A good number of video production firms are content to hand over unedited and ungraded footage, leaving the customer to fend for themselves! Not us! We even edit live event coverage into condensed, action-packed reels that get to the good stuff without the lulls. Unedited or quickly edited footage can make Hollywood cine camera quality seem as unrefined as the general store point-and-shoot camera!

What are thumbnail graphics?

Thumbnail Graphics: In an era where everyone is able to “broadcast themselves,” the amount of content out there can be overwhelming. Oftentimes, people are attracted to a particular video, product or service based on its visual appeal! We design thumbnails that grab potential patrons and make them want to know more!

What is distribution?

Complimentary Distribution: In addition to a digital copy in the format of your choice shared via WeTransfer or copied onto an external drive, you will receive 5 DVDs and the option to have us upload the work to your social media outlets, be it your website, YouTube channel, Vimeo channel, etc.

What will my video project cost?

Quoting video projects isn’t as cut and dry as quoting design projects because of the many variables at hand. For instance, the length of the project alone can cause the price to fluctuate. It’s best that we schedule a call or meeting, so that all variables can be assessed and quoted properly to avoid “additional charges” down the line.

What's the turnaround time for the full production process?

This answer mirrors the last. Production is a delicate process and until we know the down and dirty details, we cannot rightly ascertain a solid time frame. If after discussing your needs, we give you a turnaround time that is unsatisfactory, we can decide on a more satisfactory one in order to meet your deadlines. If this deadline is inordinately pressing, an appropriate rush fee will be assessed.

How involved can I be during production?

During production, you are our co-pilot! You are welcome to bounce ideas back and forth with us during scripting, decide which cameras and equipment you’d like to use during shooting, provide direction during the shoot and provide suggestions during editing. We hope, however that you would trust us with certain aspects of the job, but as they say in business: “The customer is always right!”

What file types will I receive?

Unless otherwise specified, you will receive a high-definition 4K or 1080p video in .mp4, .mov, .avi or .m4v format, depending on the application.

Can I have the raw footage, in addition to the finished product?

You are welcome to purchase the raw video files for personal or commercial use for an agreed upon price.

Can I have the video project file?

You can receive the editable project file (.pr) for an additional 100% of your order total.

Can I receive distribution for the final piece?

But of course! In addition to a digital copy in the format of your choice shared via WeTransfer or copied onto an external drive, you will receive 5 DVDs and the option to have us upload the work to your social media outlets (website, YouTube, Vimeo etc.).

Will the produced piece be my property?

While you will have the right to use the video(s) for your personal or commercial endeavors, iamM3 retains the rights to all created works – similar to how record labels “lease” music to radio stations and streaming services but retain ownership.

What happens if I'm not satisfied with the final piece?

It happens! We are concerned with providing work that you are proud of. Being that video projects have so many moving parts, you are entitled to make as many changes as you see fit for 3 days after delivery.

Can I receive a refund?

Unfortunately, you cannot. Services rendered are worthy of compensation. We have a strict no refunds policy. Our time is valuable and while not everyone has ulterior motives, there are people who are untruthful about dissatisfaction in order to receive free work.

Can I hire iamM3 on a recurring basis?

If you find that you will need production on a consistent basis, we can work out a deal that will serve both parties well. Depending on the volume of work needed, benefits could very well include FREE script development, accompanying design services or photo shoots.